Refund and Returns Policy
Last Updated: October 25, 2026
At Buildorable, we want you to have a clear and straightforward shopping experience. This policy explains how returns, refunds, replacements, and order cancellations are handled.
1. Contact Us Before Returning an Item
To request a return, refund, or replacement, contact us using the email address or telephone number provided below.
Please provide your order number, the reason for your request, and photos or other supporting information where relevant.
Please contact us before sending an item back. We will review your request and provide the appropriate return instructions and return address.
Do not send items to an unconfirmed address.
2. Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or with missing parts, please contact us as soon as reasonably possible.
Include your order number and clear photos or other relevant evidence so we can assess the issue.
Depending on the circumstances and applicable law, a resolution may include replacement parts, a replacement product, or a refund.
Nothing in this policy limits your statutory consumer rights.
3. Change-of-Mind Returns
For change-of-mind returns, contact us within 14 days of delivery to request a return.
Please wait for our instructions before returning any item. Returned items should include the supplied components and accessories and meet the applicable return requirements.
Where permitted by applicable law, customers may be responsible for return shipping costs for change-of-mind returns. Refunds of original delivery charges will be handled in accordance with applicable law.
This policy does not restrict any mandatory consumer rights.
4. Customers in the European Union
Consumers in the European Union generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.
To exercise this right, notify us within the applicable withdrawal period by email or telephone using the contact details below. We will provide instructions for returning the goods.
Where permitted by law and disclosed before purchase, customers may be responsible for direct return shipping costs.
Refunds, including applicable standard delivery costs, will be processed within the time limits and according to the requirements of applicable law. Where permitted, a refund may be withheld until the returned goods are received or evidence of return is provided.
Nothing in this policy limits statutory rights concerning withdrawal, defective goods, or goods that do not conform to the contract.
5. Refund Processing
We will review your request and notify you of the outcome.
Approved refunds will generally be issued to the original payment method. The time required for the funds to appear in your account may depend on your bank or payment provider.
All refunds will be processed in accordance with applicable legal requirements.
6. Order Cancellations
If you need to cancel an order, contact us as soon as possible and provide your order number.
We cannot guarantee cancellation after an order has entered fulfillment or has been shipped. However, any applicable cancellation, withdrawal, or return rights remain subject to this policy and the laws applicable to your purchase.
7. Shipping Delays and Undelivered Orders
Delivery times may vary depending on the destination, carrier operations, customs processing, and other circumstances.
If your order is significantly delayed or appears to be lost, contact us with your order number so we can review the situation and explain the available next steps.
Your legal rights and remedies concerning delayed or undelivered orders remain unaffected.
8. Contact Us
For return, refund, replacement, or cancellation requests, please contact:
Store Name: Builorable
Website: https://buildorable.store
Email: lamdeptrai.am10@gmail.com
Phone: +84 973 793 684
Please contact us before returning any item so that we can provide the appropriate return instructions and address.